From first call to monthly proof, on a clock you can see.
Every step is fixed and shared between you and us. Here's what happens in the first six weeks, who does what, and what keeps happening every month after.
That's everything we need from you to go from first call to accepted service. The rest is automated or ours.
Most disputes with security providers start with "I thought you were doing that." This is the list we sign.
| Activity | Demysti5 | You |
|---|---|---|
| Watch every alert, day and night | Does it | |
| Decide what each alert means | Does it | |
| Contain an attack within your limits | Does it | Sets the limits |
| Tell you, in plain English, within agreed times | Does it | |
| Change anything in your systems | Does it | Approves |
| Fix roadmap items covered by your packs | Does it | Approves |
| Fix roadmap items outside your packs | Advises | Does it |
| Own and approve your policies | Drafts and reminds | Does it |
| Pay platform licences and usage | Does it |
The same rhythm every month, so you always know what's coming and when you'll hear from us.
Every third month, the review becomes a risk refresh: your register is re-scored from live data and the roadmap re-ordered.
You shouldn't stay because leaving is hard. You should stay because it works.
Five business days, a fixed price, and a report that's yours whatever you decide next.